3.1 Under the Consumer Contracts Regulations 2013 you have the right to cancel a distance Contract within 14 days of receiving the Products. We extend this to 30 calendar days.

3.2 To cancel, notify us in writing (email or letter) quoting the order number. You must return the Products within 14 days of notifying cancellation, at your own cost and risk, in the same unused, unopened condition in which they were received.

3.3 We will reimburse the price of the Products – excluding both the original (outbound) delivery charge and any return shipping costs, which are your responsibility – within 14 days of receiving the goods (or proof of return), using the original payment method.

5.1 Your online order is an offer to buy. A Contract is formed only when we send the Dispatch Confirmation email.

5.2 We may decline or cancel an order for any reasonable cause (e.g. suspected fraud, unpaid invoices, stock unavailability, breach of these Terms).

6.1 Prices are shown in pounds sterling and include UK VAT at the applicable rate. Delivery charges (if any) are calculated at checkout.

6.2 Despite our best efforts, pricing errors can occur. If the correct price is lower we will charge the lower amount; if higher we will contact you for instructions or cancel the order.

6.3 Payment methods: major credit/debit cards processed via Stripe, and PayPal. Payment is taken on dispatch. You warrant that any payment instrument used is yours and that funds are available.

7.1 Delivery dates are estimates; time is not of the essence. Risk of loss or damage passes to you on delivery. Title passes when we have received full payment.

7.2 You must inspect the Products on arrival and report shortages, damage or errors within 5 calendar days of delivery.

10.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.

10.2 Consumers: we are responsible for losses you suffer that are a foreseeable result of our breach; we are not liable for business losses.

10.3 Business Customers: our liability is further limited – see Part 2 section 6B.

11.1 Ownership. All content on the Website (including text, product data, photographs, graphics, video, audio, page layout, and underlying code) is owned by or licensed to Clamanti Salon Supplies Ltd and is protected by UK and international copyright, database right and other IP laws. All rights reserved.

11.2 Permitted personal use. You may view the Website and, for your personal, non-commercial reference only, download for caching purposes and print pages, provided that you do not modify any materials and you retain all copyright and proprietary notices.

11.3 Limited sharing. You must not reproduce, copy, distribute, transmit, display, create derivative works from, or otherwise exploit any part of the Website without our express written consent, save that you may share limited excerpts (maximum 250 words or a single image) for non-commercial purposes provided you give clear credit to “Clamanti Salon Supplies Ltd” and include a working link to www.clamanti.co.uk.

11.4 Prohibited acts (including scraping). Without prejudice to clause 11.3, you must not (a) use any robot, scraper, spider, crawler, data-mining or similar data-gathering or extraction tools; (b) frame or mirror any part of the Website; (c) compile, extract or re-utilise any substantial part of the Website or our product database; (d) remove, alter or obscure any copyright, watermark or attribution; or (e) use our content to train AI models or for other automated content generation, except with our prior written permission.

11.5 Trade marks. Nothing in these Terms grants you any right to use the “Clamanti” name, logos, trade dress or other brand assets without our prior written permission.

11.6 Technical protection measures. You must not circumvent, disable or otherwise interfere with any content-protection, access-control, or usage-limiting measures we deploy on the Website (including, without limitation, measures that deter copying or automated extraction).

11.7 Contractual acceptance. By accessing or using the Website in any way (including browsing, viewing content, or placing an order), you confirm that you have read, understood and agree to be bound by these Terms, including this clause 11.

11.8 Enforcement and remedies. Unauthorised use of our content constitutes infringement and/or breach of contract. We reserve the right to seek all remedies available at law or in equity, including injunctive relief, an account of profits, and recovery of reasonable losses arising from the breach (such as the value of a fair licence, investigation and enforcement costs, and legal costs where recoverable). Any contractual damages are intended to be compensatory and reflect a genuine pre-estimate of loss, and are not a penalty.

11.9 Termination. Breach of this clause 11 will result in immediate termination of your right to use the Website and may give rise to civil and/or criminal liability.

11.10 Reporting. If you believe any material on the Website infringes your rights, or you have identified unauthorised use of our materials elsewhere, please contact: [email protected].

1B.1 By applying for a Professional Account you warrant that:

• you are at least 18 years old and legally capable of entering into binding contracts;
• the business details, VAT number (if applicable), professional qualifications and insurance documents you provide are true and current;
• you hold—and will maintain—adequate Public/Products Liability and, where relevant, Professional Indemnity insurance.

1B.2 We may request updated evidence at any time and may suspend or close accounts that fail to comply.

4B.1 30-day no-fault returns. We will accept a change-of-mind return provided the Products are unused, unopened, in original sealed packaging and returned within 30 calendar days of delivery with a valid RAN.

A restocking fee of 15 % of the invoiced price may be deducted from any refund at our discretion. Outbound delivery charges are non-refundable.

4B.2 Returns are also accepted—free of charge (no restocking fee and we cover return shipping)—where Products are:

• damaged in transit (notify us within 5 calendar days);
• defective within the meaning of Part 1 section 10; or
• supplied in error by us.

4B.3 Returns must be authorised in advance via Customer Services. Unauthorised parcels will be refused.

5B.1 Subject to Part 1 section 10.1, our total liability to you under any Contract (whether in contract, tort or otherwise) is limited to the price paid for the relevant Products.

5B.2 We are not liable for loss of profit, loss of business, loss of goodwill, loss of data or any indirect or consequential loss.